Learning Outcomes

Role and Responsibilities

Patient Management

Office Operations

Related Medical Terminology

Lesson Summary

This module introduces the various responsibilities of a medical receptionist. You'll learn about the check-in and check-out process, handling queries and billing and collection procedures. You'll gain an understanding of basic medical terminologies, the use of the EHS for recording patients' data and the importance of privacy and confidentiality.

Soft Skills Development

Financial and Administrative Tasks

Emergency Preparedness and Response

In this module, you'll be introduced to the soft skills that help medical receptionists handle day-to-day tasks. You'll learn to handle challenging situations or difficult patients and create a safe, stress-free environment. You'll explore office safety protocols, medical emergencies and the role of a receptionist in such situations.

Medical Receptionist Training - Course Assessment

Acquire the administrative, financial and communication skills used by medical receptionists in this free online course.

Medical Receptionist Training

The role of medical receptionists extends beyond answering phone calls and shapes the overall patient experience. This course equips you with the knowledge and skills required to excel as an efficient medical receptionist. We explain how to perform administrative tasks and provide communication skills to help you put anxious patients at ease. We also explore medical terminology for diseases and treatments and show you how to identify emergencies.

The Profession of Physical Therapy

Current Practice for Physical Therapists

This module introduces you to physical therapy including the history of physical therapy and the difference between a physical therapist and a physical therapy aide.

Fields of Work for Physical Therapists

Skill Sets for Physical Therapist Aide

Pain Scale for Physical Therapy Patient

In this module, you will learn about career opportunities and skill sets involved in the role as a physical therapist. You will also learn about the day to day work of a therapy aide.

Introduction to Medical Terminology

General Equipment for Physical Therapy

Orthotics: AFO and KAFO

In this module, you will learn about medical technology as well as general equipment used in physical therapy and what Orthotics is used for.

Introduction to Treatment of Common Medical Disorders

Treatment using Modalities

Range of Motion (ROM)

In this module, you will learn about treatments of common medical disorders including various range of motions, such as elbow ROM, and different forms of modality such as ice massages.

Diploma in Physical Therapy Aide - First Assessment

You must score 80% or more to pass this assessment.

Musculoskeletal System

Cardiopulmonary System

Neurological System & Neurological Illnesses

Skeletal & Muscle System

This module teaches you about the basic structure and function of the human body including different types of muscle tissue, common cardiopulmonary pathologies, and the difference between the axial skeleton and the appendicular skeleton.

Introduction to Turning and Positioning the Patient

Body Mechanics: Lifting

Transfers: Safely Moving Patients

In this module, you will learn about Turning and Positioning the Patient including tips for lifting and methods for scooting transfers. You will also learn about pressure ulcers and bed mobility.

Physical Therapy Agents and Modalities

Assisting with Gait Training

Therapeutic Exercises

In this module, you will learn about therapeutic exercises, agents and modalities ranging from the use of crutches to hydrotherapy.

Diploma in Physical Therapy Aide - Second Assessment

Diploma in Physical Therapy Aide - Assessment

This free online diploma course shows you how to support the treatment of physical therapy patients as an assistant.

Diploma in Physical Therapy Aide

This course teaches you how to help patients improve their mobility and manage pain and other chronic conditions. A physical therapist aide plays an essential role in helping patients recover from injuries. This course identifies the function of different parts of the human body and provides techniques to help them to recover and strengthen. Physical therapists require these skills and we explain how aides support them in this important work.

Introduction, Job Role and Responsibilities

How to Manage Appointment Scheduling

Filing Systems in Medical Offices

Patient Confidentiality in the Healthcare Industry

In this module, you will be introduced to the roles and responsibilities of a medical secretary in a medical office as well as the establishments you can work in as a medical secretary. Thereafter, you will learn about filling systems, their importance and the important strategies you can use to schedule appointments effectively.

Definition, Purpose and Benefits of Medical Records

Understanding Medical Terminology and Jargon

IT and Computer Usage in Healthcare Administration

Information Technology and Computers

Medical Records Management

In this module, you will be introduced to the definition, purpose, benefits and history of medical records and how to manage medical records. This module discusses medical terminologies and jargon, how to identify medical terminologies and understand their meaning as well as the suffixes and prefixes attached to their root words.

Health and Safety in a Healthcare Setting

Supplies and Inventory Management and Administration

Communication Skills in a Medical Office

Professional Conduct in Medical Office

In this module, you will learn about medical safety etiquettes for a safe working environment and how to provide quality service to patients. You will be shown some potential risks and hazards to health and safety. You will also learn how to manage medical supplies and inventories, as well as how to communicate effectively in a medical office.

Law, Medical Services and Ethics

Clinical Coding, Billing in Medical Administration

Career Information and Prospects

In this module, you will be introduced to the brief history of medical ethics and the Hippocratic oath as well as the importance of medical ethics and code of conduct. Thereafter, you will learn about medical coding and billing process as well as the career information and prospects of a medical secretary.

Diploma in Medical Secretary - Assessment

Master the administrative skills you need to work as a medical secretary in this free online healthcare support course.

Diploma in Medical Secretary

Are you curious about the requirements for becoming a medical secretary? This course introduces you to the profession’s job profile, qualities required and responsibilities. We explore the filing systems used in medical offices and establish the importance of medical record-keeping. We explain the jargon and terminology used in medicine before outlining the role of information technology in protecting patients’ confidentiality.

The Structure of Medical Terms

Origins of Medical Terms

Understanding Abbreviations, Acronyms & Anatomical Descriptions

This module will introduce you to the fundamental principles of medical terminology, focusing on word construction, etymology, and anatomical descriptions. You will learn the skills needed to interpret and use medical terms accurately, understand their Latin and Greek origins, and apply standardised terminology in clinical settings.

Cardiovascular System

Respiratory System

This module explores the medical terminology associated with three major body systems: musculoskeletal, cardiovascular, and respiratory. You will learn essential terminology related to bones, joints, muscles, the heart, and lungs and how to apply these terms in relevant medical contexts.

Diagnostic Terminology

Surgical Terminology

Therapeutic Terminology

This module provides you with essential knowledge of diagnostic, surgical, and therapeutic medical terminology. Explore common diagnostic tests and instruments, surgical procedures and related care, and terminology associated with medications and therapies.

General Disease Terminology

Infection and Inflammation Terminology

Cancer Terminology

This module introduces you to the terminology related to general diseases, infections, inflammation, and cancer. You will learn the differences between acute and chronic diseases and understand the terminology surrounding infections and the body’s inflammatory response. Gain insight into tumour classification, cancer staging, treatment, and more.

Medical Specialist Terms

Nursing, Allied Health and Emergency Medicine Terms

Understanding Complex Medical Terms

Applying Medical Terminology in Real-Life Scenarios

This module explores specialised medical terminology across various healthcare disciplines and clinical settings. You will learn terminology specific to different medical specialities, nursing, allied health, and emergency medicine and more.

Essential Medical Terminology - Assessment

This free online course gives you vital medical vocabulary for effective healthcare communication and comprehension.

Essential Medical Terminology

Ready to understand medical language like a pro? This course builds essential vocabulary, covering word structure, body systems, diagnoses, and specialty terms. It is perfect for clear communication and effective patient care, with practical, real-world applications that boost confidence in any healthcare setting. This course has been reviewed and approved by Oliver Smith, a qualified medical writer with aBMBS and BMedSci credentials. Enrol now!

Introduction to Maternity Care

Responsibilities of MCA, Antenatal Care and Labour Support

Postnatal Care, Nurturing the Newborn and Infant Feeding

Newborn Infection and Third Stage of Labour

This module will help you get a basic understanding of the issues underlying maternity care. You will discover the different roles and responsibilities of a Maternity care assistant (MCA) and the influence of proper antenatal, delivery and postnatal care on childbirth and motherhood. Also, you will learn about newborn immunity and nurturing.

Maternity Care Assistant Training - Assessment

This free healthcare course teaches you the basic values, duties and functions of effective maternity support workers.

Maternity Care Assistant Training

Do you aspire to support mothers and their babies by providing them with care around pregnancy and birth? An individual who supports the midwifery team and is qualified to carry out duties supporting expectant mothers, new moms and newborns, is referred to as a maternity care assistant or support worker. This course helps you develop the necessary abilities to excel in maternity care and experience private and professional fulfillment.

Body Systems and Terminology

Medical Abbreviations and Acronyms

In this module, we will explore the fundamentals of medical terminology, delving into greater details of the word structures combining forms, prefixes and suffixes. You will also learn about the body systems, their key components and their associated terminology. Then, you will study several types of medical abbreviations and acronyms.

Common Medical Conditions and Terminology

Diagnostic Procedures and Terminology

Medical Specialties and Terminology

Pharmacology and Drug Terminology

In this module, we will focus on specific body systems while exploring common conditions and terminology. You will also get to understand the terminology associated with diagnostic procedures and medical specialities to allow for clear communication about the procedures. Lastly, we will unravel the intricacies of pharmacology and drug terminology.

Medical Documentation and Communication

Medical Terminology in Practice

Medical Terminology for Special Populations

Medical Terminology and Anatomy

In this module, you will learn the fundamentals of effective medical documentation and communication. You will also study the role of medical terminology in patient interviews, case studies, medical research and medical coding. Also, we will explore medical terminology for special fields such as paediatrics, gynaecology, mental health and anatomy.

Diploma in Understanding Medical Terminologies - Assessment

Learn how medical terminology ensures effective communication in healthcare environments in this free online course.

Diploma in Understanding Medical Terminologies

This course covers medical terminology, body systems, abbreviations, diagnostic procedures and medical specialities. We aim to help you enhance your communication skills in the healthcare sector by teaching you accurate medical terminology and abbreviations. We will also cover medical documentation, pharmacology and terminology special populations, which include the disabled. Enrol to improve your communication skills as a medical practitioner.

Introduction to Healthcare Systems

Communication and Interpersonal Skills

Basic Medical Knowledge

Safety and Infection Control

Personal Care Assistance

Clinical Procedures

Patient Support and Monitoring

Professional Development

Introduction to Healthcare Assistance - Assessment

Learn essential healthcare skills, patient support, and medical assistance techniques with this free online course.

Introduction to Healthcare Assistance

This course is designed to equip students with the practical skills necessary to support patient care through hygiene, mobility, and nutrition. It introduces you to basic medical knowledge, infection control and clinical procedures for healthcare assistants. You'll also explore communication techniques, interpersonal skills, and personal development methods in healthcare, as well as supporting and monitoring patients.

Overview of Medical Coding and Billing

Accurate Coding and Billing

Terminology, Concepts and the Coding System

This module provides an overview of medical coding and billing and the importance of accurate coding and billing. It then gives a brief synopsis of key terminology and concepts and introduces the coding systems.

Basic Anatomy and Physiology

Vital Networks in the Body

Intricacies of the Human Body's Systems

This module outlines some key anatomy and physiology terms and conditions that are imperative for coders and billers to know and understand to make their ability to work in this field effortlessly.

Common Medical Terms and Abbreviations

Medical Reports and Documentation

Pharmacokinetics and Toxicology

This module discusses the common medical terms and abbreviations that are essential for medical coding and billing. You will learn the importance of medical reports and documentation and the relevance of pharmacokinetics and toxicology.

Current Procedural Terminology (CPT) Structure and Guidelines

Evaluation and Management (E&M) Coding

CPT Category II and III Coding

This module explains the use of CPT coding and its various categories. CPT codes are used in the US. AMA, the American Medical Association, owns the rights to the CPT coding system and has filed CPT as a trademark.

Introduction to Healthcare Common Procedure Coding System

HCPCS Structure and Guidelines

Coding for DME and Unlisted Codes

This module looks at the Healthcare Common Procedure Coding System, commonly known as HCPCS or 'hicks-picks.' This coding system was also developed in the US for the same reason the CPT codes were designed; for reporting medical procedures and services.

Diploma in Medical Coding and Billing - Assessment 1

In this module you will find questions relating to the content in the initial section of the course. These will help you review the material you have learnt thus far.

Introduction to ICD, 10th Revision (ICD-10)

ICD-10 Code Structure

ICD-10 Code Guidelines

In this module you will be introduced to the ICD-10 codes which are widely used in the USA. You will also explore the ICD-11 codes which are for international use.

Overview of Reimbursement Methodologies

Understanding Reimbursement Systems

Reimbursement Rules and Regulations

In this module you will learn about different reimbursement methodologies and billing systems, starting with fee-for-service systems which emphasise quantity of care, and managed care contracts where the focus is quality of care. We will explore healthcare provision in schemes like Medicare and Medicaid in the USA, along with rules and regulations.

Introduction to Medical Billing

Claim forms for Institutional Billers (837I /CMS-1450/ UB-04)

Claim forms for Professional Medical Billers (CMS 1500)

Itemised Bills, Managed Care Claims and Denial of Claims

Master the fundamentals of filling the mostly widely used forms for medical insurance claims. You will learn which common errors to avoid, how to process claims in a timely manner and become familiar with the layout of forms used by medical billers in institutions and those in independent practices.

Importance of Compliance in Coding and Billing

Healthcare Fraud and Abuse Laws

Ethics in Medical Coding and Billing

Auditing and Monitoring for Compliance

This module describes the core issues in achieving compliance with laws like America's False Claims Act, HIPAA and the Stark Law, which aim to prevent fraud and protect patient confidentiality.  We will discuss situations where medical billers and coders may feel pressure to miscode and the importance of monitoring and audits for compliance.

Diploma in Medical Coding and Billing - Assessment 2

In this module you will find questions relating to the content in the second section of the course. These will help you review the material you have learnt thus far.

Diploma in Medical Coding and Billing - Final Course Assessment

Learn how medical assistants handle healthcare coding and billing in this free online medical administration course.

Diploma in Medical Coding and Billing

There are many facets to medical coding and billing. This medical administration course discusses the role of medical assistants and support staff who handle healthcare administration. We discuss the importance of obtaining appropriate codes to ensure that insurance companies accurately and ethically reimburse all parties involved in the healthcare process. We explore medical terminology and various coding systems and medical claims processes.

First-Aid Skills, and Terminologies - Outcomes

Basic First-Aid Techniques

Medical Terminology Instruction

Medical Health Monitoring

First-Aid Techniques, and Terminologies - Summary

In this module, you will learn the basic first-aid techniques that can be used to provide initial care to an injured person, and the terminologies used in first-aid clinical care. You will also learn about medical health monitoring which involves the collection and analysis of health-related data for an individual or a population.

Fundamentals of Ambulance Care

Nurse Specialising in Immunizations

Accidents and Injuries

Critical Thinking in Emergency

Ambulance and Emergency Care Assistant - Summary

In this topic, you will learn the basics of ambulance care including assessing the patient's condition, providing initial care and stabilization before transporting the patient to a hospital. Learn the types and importance of vaccines, the different types of accidents, injuries, and the importance of critical thinking in emergency situations

Emergency and Ambulance Care Assistant - Course Assessment

Learn first aid and how to perform the duties of an emergency and ambulance care assistant in this free online course.

Emergency and Ambulance Care Assistant

The effectiveness and urgency with which first aid is delivered may mean the difference between life and death. This course equips learners with the knowledge and skills required to provide immediate medical assistance during an emergency. The course provides insights on common medical terms, the fundamentals of ambulance care, the types of injuries and treatments and helps you to stay calm and employ critical thinking in emergencies.